Refund and Returns Policy

1. General Policy

At wovenshop we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for a refund or return must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of the Item

To be eligible, the product must be:

• Unused, unwashed, and in its original condition.
• Returned in the original packaging, including any tags, labels, and accessories.

2.3. Non‑eligible Items

The following items cannot be returned or refunded:

• Custom‑made or personalized products.
• Final‑sale items marked as such on the product page.
• Products that have been altered, damaged, or used beyond normal inspection.

3. Return Process

3.1. Initiating a Return

Contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, you will receive a prepaid return label via email. Pack the item securely and attach the label. Ship the package within 7 days of receiving the label. You are responsible for any additional shipping costs if the return is not due to an error on our part.

3.3. Inspection and Refund

After we receive the returned item, we will inspect it within 5 business days. If the item meets the eligibility criteria, we will process the refund to the original payment method. Refunds may take up to 10 business days to appear on your statement, depending on your bank.

4. Exchanges

Exchanges are handled as a separate order. If you wish to exchange an item, follow the return process above and place a new order for the desired product.

5. User Responsibilities

• Provide accurate contact information when placing an order.
• Notify us promptly of any issues with your purchase.
• Return the item in its original condition and packaging.

6. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. We reserve the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

7. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: